Munich
Support
How to reach us, what support covers, and how long an answer takes.
Support is handled by the people who built the theme. Write to us through the form below and you will get an answer within two business days. Every request is confirmed by email straight away, so you know it arrived.
Before you write: the FAQ answers the questions we get most, and the documentation in the sidebar covers every setting and section by name.
Contact us
Name, email, store URL, subject, theme, problem description and screenshot upload. Built in step 6, together with mail delivery and the auto-responder.
What support covers
INCLUDED —
- Installing, publishing and updating the theme
- Theme settings, sections and blocks as they ship
- Bugs and display problems in an unmodified copy of the theme
NOT INCLUDED —
- Custom code and design changes beyond the theme settings
- Third-party apps and the code they inject
- Shopify account, billing, payments and shipping setup
- Content, product data and store strategy
Need something the theme does not do out of the box? That is custom work rather than support. Duplicate your theme first, then hire aShopify Partnerto make the change on the copy — seeUpdating the theme for why that order matters.